Ever been in a heated debate at work where the emotions were running a bit high? Maybe someone had an outburst or lost their cool… Maybe that someone was you. How would you handle that situation to de-escalate things and keep it professional?
My special guest today is HR pro Ammie Michaels and she’s simplifying how to help your team when emotions run high. How you diffuse a situation like this speaks volumes for the type of people leader you really, truly are. So if you’ve been caught in a super awkward situation like this where someone at work has had an outburst, here’s how to handle it.
My special guest today is Ammie Michaels and she’s simplifying how to help your team when emotions run high.
We tackle and simplify all aspects of it, including:
- It seems like ever since the pandemic, people’s communication skills have gotten rusty, especially at work. She gives her thoughts on why that is and what the first step is to remedy it.
- How to relearn human connection skills and train your team on these emotional intelligence skills, including best practices for meetings and open plan office spaces.
- As companies begin to adopt more and more artificial intelligence (AI) tools, she predicts how this might negatively impact future human interactions, both customer-facing and in the office and how that can affect people’s emotions at work.
- When you notice a team member’s emotions are running high, how to approach them (as their people leader) to gain understanding, ensure they are heard, and diffuse the situation with empathy.
- …And ultimately, she shares a few techniques that people leaders could use to build strong rapport with their remote workers vs in-person workers and reduce emotional outbursts, overall.
Q: Are you ready to learn how to help your team when emotions run high at work? If yes, this one is for you.
It’s time to #DoTheThing!
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<What’s catching my eye this week>
- 3 hours of (free) focus music for deep concentration - Quiet Quest - Study Music
- Managing emotional employees: 10 ways to keep your cool - Insperity
- 50 powerful questions to help you reflect - The Institute of You
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My challenge for you this week:
How are you going to take what you’ve learned in today’s episode and take action to help your team when emotions run high this week? What’s one thing you’ll do differently? Share it with me, privately or publicly. Snap a photo of you doing the thing, and send me a DM over on LinkedIn (https://www.linkedin.com/in/thesimplifiers) for added accountability and support!
Links, books and apps mentioned:
Resource: Find Ammie Michaels, MBA, SHRM-CP on LinkedIn - click here
Book: Maybe It's You: Cut the Crap. Face Your Fears. Love Your Life. - Lauren Handel Zander
Podcast: Top 5 AI tools to help your get a job - The Simplifiers Podcast
Podcast: How to squash your limiting self-beliefs - The Simplifiers Podcast
Get Unstuck with The Simplifiers Morning Prompts
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It’s a free daily worksheet that helps you laser-focus on what needs to get done today, what could trip you up and how you’re going to stay on track. 5 questions, 7 minutes… this worksheet will help you SIMPLIFY!
About Ammie Michaels, MBA, SHRM-CP:
Ammie Michaels - She is the powerhouse behind WolfpackHR. As a certified HR professional, mediator, and facilitator, she is known for her playful professional development workshops that help individuals and teams understand and manage their behaviors and emotions to enhance their communication and collaboration to foster connection.
With a deep-seated passion for human connection, Ammie brings a unique approach to her work. Ammie is an enthusiastic and empathetic listener and brings a fun and refreshing approach to problem-solving and collaboration. She creates safe spaces for everyone to be seen, heard, accepted, and understood. Additionally, as a founding member of Women's Impact Network (WIN), Ammie is committed to helping female entrepreneurs and business owners achieve their goals.
She balances work with play, finding solace in traveling and building memories with her family, and spending time with her two Weimaraners, Willow and Winnie. This balance not only fuels her creativity but also brings a unique perspective to her business decisions.
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This episode is sponsored by…
Hey friends - Have you heard about Insperity yet?
For 38 years, they’ve provided HR solutions that scale with your business, including employee benefits, payroll, talent management, and more.
If you own or work for a small or midsize business that needs HR support, check ‘em out at insperity.com/bpa/debbie.carter or email debbie.carter@insperity.com. Her direct line is 972-955-9243.
With 90 locations across the US, Insperity helps businesses succeed so communities prosper. Contact Debbie at Insperity today and make sure to tell her The Simplifiers sent you.
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Where Ammie hangs out online:
LinkedIn: https://www.linkedin.com/in/ammiemichaels/
Website: https://www.wolfpackhr.com
Website: https://www.ammiemichaels.com
Facebook: https://www.facebook.com/groups/professionalsconnectionnetwork
Instagram: https://www.instagram.com/strategichrsuperhero/
Ammie’s vote for the perfect guest on The Simplifiers Podcast:
Sacha Walton - This multi-passionate 2021 ACHI Magazine Woman of Inspiration Award winner is not only an international speaker, but a business strategist, podcast host of According 2 Sacha podcast, author, and event producer. She inspires the audience with captivating topics that empower and transform.
Sacha Walton has graced the physical and virtual stage as a featured speaker, workshop facilitator, and panel speaker nationally and internationally. Sacha provides a fresh take on entrepreneurship, by supporting and empowering all entrepreneurs through a holistic approach to business. She incorporates strategic and corporate methods in her business coaching style and speaking topics. Her passion topic is about mental health, well-being, and entrepreneurship.
